We take great care to ensure the live arrival of all our products. When shipping live animals there is always a small chance of perishing in transit due to rough handling, delays, or unforeseen weather events. If you are less than satisfied with the condition of your order, let us know and we will have replacements sent out as soon as possible.

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To initiate the warranty process, please submit this form. You may be asked for photos of the affected product(s).

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